United Airlines (UA) is down three for three this week when it comes to public relations, actions and the mishandling of pets.
Last week, UA mistakenly sent a German shepherd to Japan. The incident occurred just days before a French bulldog suffocated in the overhead bin of a UA flight from Houston, Texas to LaGuardia Airport, New York City.
Then on Friday, UA apologized when it was forced to divert a flight from Newark to St. Louis after placing another canine on the wrong flight.
The dog, which had been packed into a carrier, was dropped off in Akron, Ohio, and eventually reunited with its owner.
United offered compensation to all of its customers aboard the diverted flight.
The airline on Tuesday similarly placed a 10-year-old German shepherd named Irgo on a plane to Japan instead of the one traveling to his intended destination in Kansas City, Mo. When Irgo’s owner arrived to pick him up she was instead met with a large great dane[…]
On a personal note:
About twenty years ago, after traveling from LaGuardia Airport to Madison, Wisconsin with a stop-over in Minneapolis, I learned that my luggage was accidentally sent to Kentucky. The airlines promised to deliver my luggage to the hotel where I was staying.
Things went downhill rather quickly when after two hours later, still wearing the clothes that I traveled in, the airlines delivered to my hotel room a luggage carrier that resembled mine and a cat in a pet carrier? I wasn’t traveling with a cat.
At that same moment, the airlines was delivering my luggage to the pet owner. The incident was so distressing that I went the extra mile to speak with the cat’s owner in Kentucky by phone to assure him that no harm, as far as I could tell had come to his cat.
I found out a day later that the poor thing was hours later re-united (no pun intended) with its owner. For the record, the incident did not occur on United Airlines.
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