Law Enforcement Boycott of Dunkin’ Donuts over Response to Clerk’s Refusal to Serve Officers.

Law Enforcement Boycott of Dunkin’ Donuts over Response to Clerk’s Refusal to Serve Officers.

Last week an employee of a Brooklyn, New York Dunkin’ Donuts  caused a firestorm by refusing to serve two NYPD detectives told the officers.

Even though the franchise owner has apologized for the incident, the Detectives’ Endowment Association has called for a strike of Dunkin’ Donuts  by law enforcement officers and family members until the corporation itself issues an apology.

The incident occurred on August 3rd when two detectives in plain clothes, wearing a badge and their firearm entered Dunkin’ Donuts and waited on line to purchase Baskin Robbin ice cream.  The clerk on duty ignoring the officers asked the man standing behind them, “Can I help you?”

The customer told the clerk that the officers were online before him.  The clerk’s response, “Yeah, I know, but I don’t serve cops.”

Blame Law Enforcement.

This may not be the first time that an employee at this particular Dunkin’ Donuts refused to serve law enforcement.  According to a manager at the store, the officers who were refused service is unaware of how things work at that location.”

It should be noted that this particular manager also disputed the exchange between their employee and the two detectives.  He or she also time refused to release the videotape of the incident.

“…These two men in shirts and ties — who I later found out were police — must have never come to this Dunkin’ Donuts before, because instead of waiting in the line where you order, they waited at the counter where you pick up your order.’

“You can see on the security tape: they stand here for five minutes, while other customers were being served. One customer even ordered ice cream, and they must’ve not like that because they left the store…”


This particular Dunkin’ Donuts is in Ocean Hill Brownsville, a neighborhood that although it is in the process of gentrification remains a high crime area, i.e., theft, every level of violent crimes and homicides.

The corner of Saratoga and Atlantic Avenues (location of Dunkin’ Donuts) despite street lights and moving traffic once the sun goes down is just short of being pitch black, any business that refuses to serve law enforcement is foolish.


Blame Store Configuration.

Two days after a Dunkin’ Donuts manager blamed law enforcement, which by the way was not well received by those men and women who would respond to calls of distress from this location, Michelle King, a spokeswoman for Dunkin’ Brands who while pointing out Dunkin’ Donuts long-term support of law enforcement stated that “’the store’s configuration’ ‘put both the crew members and two officers in a difficult situation because it was not clear where to order,” adding there are two registers, but only one is routinely staffed.”

How so?  Like Dunkin’ Donuts/Baskin Robbin locations, there are two cashiers thus confusing customers as to where they should place their orders.

According to the spokesperson, the owner has temporarily adjusted the configuration of the counter in the store, “to be followed by a more permanent solution to avoid situations like this in the future.”

Not buying it?  Neither am I or the NYPD or the Detectives’ Endowment Association.

Dunkin’ Donuts is jumping through hoops not to offend cop haters which, of course, would explain why their half-hearted apologies are failing.  Enter the hashtag #boycottdunkindonuts.

It is our understanding that on Sunday, July 30, 2017, two NYPD Police Officers assigned to the 73 Detective Squad in Brooklyn were refused service at a Dunkin’ Donuts shop at 1993 Atlantic Avenue simply because they were cops. We encourage our members, their friends and family to boycott Dunkin’ Donuts establishments until further notice.

Source:  Michael Palladino, President of the Detectives’ Endowment Association, Inc.

Whether the boycott will gain steam remains to be seen but there are those in the community where the incident occurred who are unhappy as well as supporters of law enforcement around the country who are boycotting Dunkin’ Donuts.

Dunkin’ Donuts franchises in several locations in New York City are reporting the absence of law enforcement.

According to Palladino, both active and retired detectives have joined the boycott as well.

In the meantime, Dunkin’ Donuts’ corporate office has despatched an email ordering New York franchise owner not to talk to the media.

Dunkin’ Donuts corporate will not discuss whether the employee who refused to serve the detectives was disciplined.

See the NYPost’s latest article:  The police boycott of Dunkin’ Donuts  is fully on.


Cross-posted on Wow! Magazine.


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